Privacy Policy
Last Updated: January 15, 2026
About This Policy
This page tells you how we collect, use, and protect your personal information. When you book a tour with Bounduley, we collect some information about you. This policy explains what we do with that information.
Our Contact Information
- Email: mofsl.jgm@gmail.com
- Phone: +91 9339223060
- Address: C-8, Jaylaxmi Apartment Opp. RBM Hostel Road, Raghunathpur, Jhargram, 721507 (W.B)
What Information We Collect
Personal Information
When you book a tour, we collect:
- Your full name
- Your phone number
- Your email address
- Your home address
- Your date of birth
- Your age
ID and Travel Documents
We need copies of:
- Aadhar card or passport
- Voter ID or driving license
- Birth certificate (for children)
- School ID (for students)
Health Information
We ask about:
- Medical conditions you have
- Medicines you take regularly
- Food allergies you have
- Physical fitness level
- Emergency contact person
Payment Information
When you pay, we collect:
- Bank account details
- UPI ID
- Credit or debit card information
- Payment receipts
- GST information (if needed)
Travel Preferences
We ask about:
- Room type you want (single, double, triple)
- Food type you prefer (vegetarian or non-vegetarian)
- Special needs you have
- Hotel preferences
- Activity preferences
Technical Information
When you visit our website, we collect:
- Your IP address
- Browser type you use
- Device you use (phone, laptop, computer)
- Pages you visit
- Time you spend on our website
- Cookies and tracking data
Why We Collect This Information
To Book Your Tour
We use your information to:
- Confirm your booking
- Reserve hotel rooms for you
- Book transport (bus, car, train)
- Buy entry tickets to parks and monuments
- Arrange tour guides
- Plan meals according to your preference
To Communicate With You
We contact you to:
- Send booking confirmation
- Share tour details and itinerary
- Give you important updates
- Answer your questions
- Send payment receipts
- Share travel tips
For Special Permits
Some tours need special permits:
- Kashmir requires permits
- Sikkim requires permits
- Arunachal Pradesh requires permits
- Wildlife parks require permits
- Protected areas require permits
We use your ID proof to get these permits for you.
For Safety Reasons
We keep your information to:
- Contact you in emergencies
- Reach your family if needed
- Help you if you get sick
- Find you if you get lost
- Keep track of group members
To Improve Our Service
We use information to:
- Make our tours better
- Understand what customers like
- Fix problems quickly
- Create new tour packages
- Improve our website
For Legal Reasons
We keep records because:
- Indian law requires it
- Tax department needs it
- Hotels and transport need it
- Insurance companies need it
- Police may ask for it (in emergencies)
Who We Share Your Information With
Hotels and Accommodations
We share your name, phone number, and ID with hotels where you will stay. Hotels need this for check-in.
Transport Providers
We share your details with:
- Bus companies
- Car rental agencies
- Train booking systems
- Boat operators
- Cable car operators
Tour Guides
Your tour guide gets:
- Your name and phone number
- Group member list
- Emergency contact details
- Special needs information
- Health information (if important)
Government Authorities
We share information with:
- Forest department (for wildlife tours)
- Tourism department (for permits)
- Police (if law requires)
- Immigration office (for border areas)
- Tax department (for GST)
Insurance Companies
If you buy insurance through us, we share:
- Personal details
- Health information
- Travel dates
- Tour activities
- Payment information
Payment Processors
When you pay online, your payment details go to:
- Payment gateway companies
- Banks
- UPI systems
These companies have their own security rules.
Emergency Services
In emergencies, we may share your information with:
- Hospitals and doctors
- Police stations
- Your family members
- Embassy or consulate
- Rescue services
What We Do NOT Share
We never share your information with:
- Marketing companies
- Advertisement agencies
- Other travel companies
- Social media companies (without permission)
- Anyone who wants to sell you things
We do not sell your personal information to anyone.
How We Protect Your Information
Physical Security
- We keep paper documents in locked cabinets
- Only authorized staff can access files
- We destroy old documents securely
- Office has security cameras
- Visitors cannot access customer files
Digital Security
- We use password protection
- Computer files are encrypted
- Only staff with permission can see data
- We use secure internet connections
- We backup data regularly
- Antivirus software protects our systems
Payment Security
- We use secure payment gateways
- Credit card details are encrypted
- We do not store full card numbers
- Bank transfers use secure systems
- Payment receipts are sent safely
Staff Training
- Our staff is trained on privacy
- They sign confidentiality agreements
- They know the rules
- They can be punished for breaking rules
- Only necessary staff see your data
How Long We Keep Your Information
We keep your information for different times:
- Booking details: 3 years
- Payment records: 7 years (for tax law)
- ID proof copies: 1 year after tour
- Health information: 6 months after tour
- Email communication: 2 years
- Photos and videos: Until you ask us to delete
Your Rights
Right to See Your Information
You can ask to see:
- What information we have about you
- How we use it
- Who we shared it with
Contact us by email or phone to ask.
Right to Correct Information
If your information is wrong:
- Tell us immediately
- We will fix it quickly
- You will get confirmation
This is important for ID proof and contact details.
Right to Delete Information
You can ask us to delete your information:
- After your tour is finished
- If you cancel your booking
- If you change your mind
We may keep some information if law requires it.
Right to Say No
You can say no to:
- Marketing emails from us
- Promotional phone calls
- Sharing your photos on our website
- Sharing your reviews publicly
- Getting newsletters
Tell us and we will stop.
Right to Get Your Data
You can ask for a copy of:
- Your booking details
- Your payment history
- Your tour documents
- Your correspondence with us
We will send it to your email.
Cookies and Website Tracking
What Are Cookies
Cookies are small files that our website saves on your device. They help us remember you when you visit again.
Types of Cookies We Use
- Essential cookies: Make the website work properly
- Analytics cookies: Help us understand website visitors
- Preference cookies: Remember your choices
- Marketing cookies: Show you relevant information
How to Control Cookies
You can:
- Delete cookies from your browser
- Block cookies in browser settings
- Choose which cookies to accept
- Clear cookies anytime
Our website works best with cookies enabled.
Children’s Privacy
Children under 18 years:
- Need parent permission to book
- Parents must provide their information
- We keep children’s data safe
- We only use it for tour purposes
- Parents can ask to see or delete it
Photos and Videos
On Tours
Tour guides may take photos and videos during tours. These may include you.
How We Use Photos
We may use tour photos for:
- Our website gallery
- Social media posts
- Marketing materials
- Brochures and flyers
- Travel magazine articles
Your Choice
You can:
- Say no to being in photos
- Ask us not to use your photos
- Request we remove your photos
- Get copies of your photos
Tell your tour guide if you do not want photos.
Social Media
If you tag us or message us on social media:
- We may see your public profile
- We may respond publicly or privately
- We may share your post (with permission)
- We follow social media platform rules
Email and Newsletters
We send emails about:
- Your booking status
- Tour updates and changes
- Special offers and discounts
- New tour packages
- Travel tips
You can unsubscribe anytime by:
- Clicking “unsubscribe” in email
- Sending us an email request
- Calling us to opt out
Third-Party Websites
Our website may have links to:
- Hotel websites
- Transport company sites
- Tourism board websites
- Activity booking sites
These websites have their own privacy policies. We are not responsible for them.
Data Breaches
If your information is stolen or leaked:
- We will tell you immediately
- We will inform authorities
- We will take action to fix the problem
- We will help you protect yourself
Changes to This Policy
We may change this privacy policy sometimes. When we make changes:
- We update the “Last Updated” date
- We post the new policy on our website
- We may send you an email
- Big changes will be clearly announced
Check this page regularly to stay informed.
International Travelers
If you are from outside India:
- Your data may be transferred to India
- We follow Indian privacy laws
- Your country’s laws may be different
- We try to protect your rights
Tour-Specific Privacy
Adventure Tours
For trekking and adventure tours, we share:
- Fitness level with guides
- Health information with medical teams
- Emergency contacts with local authorities
- Location tracking for safety
Wildlife Tours
For wildlife safaris, we share:
- Your details with forest department
- Group list with park authorities
- Permit information with checkpoints
Festival Tours
For special festival tours:
- Hotels may need advance information
- Local authorities may require group details
- Security may check ID proofs
Spiritual Tours
For temple and religious tours:
- Some places require ID verification
- Dress code information is shared
- Special entry permissions need ID proof
Your Consent
By booking with Bounduley, you agree that:
- You have read this privacy policy
- You understand how we use your information
- You give us permission to collect and use your data
- You accept these terms
If you do not agree, please do not book with us.
How to Contact Us About Privacy
If you have questions about privacy:
- Email us at: mofsl.jgm@gmail.com
- Call us at: +91 9339223060
- Write to us at: C-8, Jaylaxmi Apartment Opp. RBM Hostel Road, Raghunathpur, Jhargram, 721507 (W.B)
We will respond within 7 working days.
Complaints
If you think we misused your information:
- Contact us first
- Explain the problem clearly
- We will investigate
- We will fix the issue
If you are not happy with our response, you can complain to the appropriate government authority in India.
